Our worldwide Technical Support teams are dedicated to providing the best assistance for our products. If you need technical help, we offer many service plans and features, including a searchable Knowledge Base and interactive online requests. We encourage you to create a registered user account with us for better service. By creating this account, our technical support agents will be able to access your complete account history, including past support calls, and more effectively provide assistance.

Additionally, your account gets you access to our most commonly requested documents, including advanced technical documentation, product bulletins, recent upgrades and other online resources that is available only to registered users, all to keep you up to date on all your HSL products.

Regsiter to HSL web site

Fill out the following web form to request access to HSL registered users resources.

Currently the following resources available to registered users:

• On-line access to support cases opened by the user.

• Access to channel resources such as price-lists and channel training modules.

• Check products warranty coverage and RMA status.

• Access HSL extensive knowledge base.

Request Technical Support Assistance

The following support form allows customers and channels to perform the following:

• Request Return Material Authorization (RMA) number or Dead On Arriva (DOA) number for failed product.

• Request warranty service / exchange for product power supply.

• Check if product is covered by warranty and equest warranty extension.

• Request detailed technical or certification information.

• Report a technical problem, interoperability issue or other technical issue.

• Request a new feature.

• Report a suspected security vulnerability problem.

For warranty terms and conditions see: www.highseclabs.com/Warranty_TC