All HSL hardware comes with a two-year, return-to-depot warranty at no extra charge.
This limited warranty covers 100% of parts and workmanship on any required repairs.
However, repair turnaround times average two weeks, so the purchase of enhanced hardware service coverage is highly recommended for all mission-critical applications.
The PREMIUM program provides next day replacement service and 24x7 telephone support. Both of these programs are available in US, Canada and in Europe.
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Program
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Service Level
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Technical Support Hours
|
|
STANDARD
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Return-to-Depot Repair
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Email 24/7, phone 9 am -
5:30 pm , Eastern, Monday tp Friday
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PREMIUM
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Next Day Advance
Replacement
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24x7
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* Receive next day advance replacements when you call HSL before 2 pm Eastern.
All HSL hardware are designed and tested for at least 10
years of maintenance-free operation. HSL will be pleased
to extend your STANDARD warranty for up to 7 years after
purchase and to extend PREMIUM warranty for up to 10 years
after purchase.
It is beneficial to purchase enhanced coverage at the same time as the hardware. Doing so ensures that the hardware is continuously protected.
Although it is possible to obtain enhanced coverage at a later date, such contracts are subject to a blackout period which delays the start of any coverage by 60 days.
Note: MIL-STD and TEMPEST products are
not covered here and may have different warranty and
support program per customer contract.
Standard Warranty Program
